On the 9th of October, I had the privilege of addressing a group of some 20 immigrant business startups. This event, like so many others held for newcomers to Canada, was held by ‘Job Skills’, Markham.
‘Job Skills’ coaches, prepares and connects newcomers to job and business opportunities
I acknowledge, with thanks, that this two hour event was exceptionally organized by Jacqueline Roberts (Manager and Program Facilitator) and Jasenka Moskun (Business coach).
In my presentation, I gave examples drawn from my personal experiences from my many years in business.
I outlined my very gratifying years at Associated Senior Executive and explained what we at ASE (a business advisory board) do. The participants were amazed that such a service run by experienced business volunteers even existed.
While I had a PowerPoint presentation outlining the factors that dictate business success, the session was participatory and largely interactive. White board was used to outline individual ambitions and challenges.
The group was eager and curious. The majority of the participants were planning to go into service businesses as opposed to making/selling products. After discussing their aspirations, we examined some of the individual challenges that they have experienced. Many of the participants were happy to ‘role play’ demonstrating their concerns and roadblocks. Improvements were suggested, alternatives were pointed out, fun ensued, and learning was deepened. I believe this practical format of learning by ‘sharing’ and ‘doing’ was perhaps the most beneficial part of my presentation.
We discussed at length what it takes to be successful, that is, the personal quotient: taking charge, responsibility and being a leader of your own life.
We debated whether business is a form of art or a science and concluding it is both.
The most important skill I emphasized was ‘people skills’, the ability to clearly communicate, be likeable and reliable, respected and trusted. What’s in it for the customer? The importance of aligning the customer needs with your passion.
Managing of priorities and emotions were also touched upon with lively stories of missteps. The typical concerns of being able to ‘switch hats’ and take on multiple roles were discussed; how to be everything to everybody, especially in the initial stages of startups.
‘Fitting in’ in Canada was also touched on. The differences in cultural behaviors and expectations were discussed as well as various language (words and body) nuances that newcomers need to be aware of.
The most important message they took away was that running a business is being able to add value to your customers’ lives and they will pay you back in dividends, leading to proverbial win-win scenario. Shishir Lakhani
Some feedback received:-
‘Thank you so much for your time yesterday. It was truly a pleasure to hear you speak about your experience as a business owner and newcomer entrepreneur. I know the participants left the workshop inspired and ready to start their businesses in Canada’. J M
‘I am a new immigrant to Canada from India. I had the privilege to hear you and interact with you at the Welcome Centre last week. Wanted to thank you for the motivating 2 hours. It is super important for a new person with dreams of becoming an entrepreneur to know that we can. Looking forward to successful years in Canada. Thanks once again for your time. You are a true inspiration’ E. M.