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Human resources
Whether a corporate, retail or professional business, any employee based operation will, at various times, incur human resource (HR) issues. As certainly as you open a business and hire people, it’s assured a situation will arise between you and an employee[s] that needs to be handled with sensitivity and awareness.
It is very critical in this age of changing labour laws and individual rights to be fully apprised of employee issues that can arise. The best most loyal employee can become resentful whether by the business or by others working in the business. It is best to have access to resources as soon as a situation arises.
An HR consultant in house is obviously not for every business so consulting firms and/or HR lawyers should be in your call data base to be accessible at a moment’s notice. Employee issues should be dealt with quickly.
In a one to one formal conversation with an employee, make a list of points you would like make. Get these points out in one minute or less and then open your conversation to a discussion. An excellent reference on how to have these conversations is the Susan Scott guide to ‘Fierce Conversations’, in book or audio.
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